Purchasing Service Plans Procedure for Requesting Service

• Select 1, 2 or 3 year contract options
• Effective date starts when product is purchased by the customer
• Contracts can only be purchased at the point of sales (can’t be purchased after the fact)
• Contracts are valid on scooter and standard number power wheelchairs

Service Plan Cover Labor Costs

• During the contract period specific parts costs are covered under warranty, these parts and time periods are specified in the owner’s manual
• After parts warranty has expired there may be charges for any additional parts needed.

What is Not Covered Under War-
ranty

• Any damage or issue that was caused by product misuse. Misuse is outlined in the product owner’s manual
• Instructional use of product
• Programming to customer’s needs
• Adjustments or fittings to meet customer’s needs
• Issues regarding, fabric, tires or any wear-and-tear components
• Shipping Damage or product set-up
• Batteries

Procedure for Requesting Service

• Customers should call Merits Health Products to request service at 1-800-963-7487
  Information needed to process Service Call:
   -Model and Serial Number
   -Customer’s name, address and phone number
   -A detailed description of issue
• Customer should discontinue use of product immediately upon discovery of problem
• Technical service will enter all information and request a technician dispatch 
• The closest technician will be contacted and given a work order to complete the repairs
• Field service jobs are typically set up in 24-48 hours of initial request
• The customer is contacted within 24hrs of the job being set-up to advise them who will be calling to schedule a home visit.
• If there is no technician in the area one will be recruited. This process can take up to 5-7 business days depending on the location.
• Upon receipt of parts the technician will contact the customer to set-up an appointment that.

Merrits Warranty Service